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LIFE · HEALTHCARE · EQUALITY

What is the return policy?
All non-custom products are eligible for a return thirty (30) days from the date of purchase. To be eligible for a return and a refund, the non-custom made product must be unopened, unused and in the same condition that you received it.
All refunds will require a case to be opened by the refund team and may take up to 90 days for review. If the refund case is approved, it will take 14 business days to issue after case conclusion by the Refund Team, and will be returned to the customer via the customer's original purchasing method only. Banks will typically return funds within 3 business days

What are the shipping options?
We offer the following delivery services:
Express Delivery (Limited to Hong Kong only, unable to accept special request on gift wrapping)
Standard Delivery (Limited to Hong Kong only)

What are the international taxes, duties, etc. that I have to pay?
The customers are responsible to pay for the tax in their countries they live

When will I receive my order?
Express Delivery
The shipment will be ready and arrive at the shipping address in 1-2 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (3p.m.-10p.m.). This might vary depending on stock availability. If the courier fails to contact the recipient when delivering the package, the parcel will be postponed to the next working day to arrange delivery.
Delivery time will be delayed in case of incorrect delivery info/contact information
Standard Delivery
The shipment will be ready and arrive at the shipping address in 3-5 business days upon confirmation of payment. Delivery time will be available from Monday to Friday (9a.m.-5p.m.). This might vary depending on stock availability.
Delivery time will be delayed in case of incorrect delivery info/contact information

What do I do if I never received my order?
Please email your order detail to hello@wth.life

What do I do if I received a defective order?
Please email your order detail to hello@wth.life

Where are you located?
What The Health is a lifestyle brand from Canada. We are arriving in Hong Kong in 2021

How do I make changes to an order I’ve already placed?
Please email your order detail to hello@wth.life

How is the product made?
Our products are made in the factories we are cooperating. All the products are tested and FDA approved